Privacy Policy

1. Scope & Applicability

1.1 Applies to all personal data you provide directly when communicating with us (e.g., via email, contact forms, phone calls, meetings) or when subscribing to newsletters or updates, as well as data collected through analytics tools in relation to our informational materials or digital communications.

1.2 Does not govern third-party data practices; if you share data with any partner or vendor we recommend, review their privacy policies separately.

2. Data We Collect

2.1 Inquiry & Contact Data

2.1.1 Identifiers & Contact Details: Name, email address, phone number, organization or event details (e.g., event name, date, location, expected audience size).

2.1.2 Contextual Information: Technical requirements, budget range, preferences, or other descriptive details you share to enable us to prepare accurate guidance and proposals.

2.2 Subscription Data

2.2.1 Newsletters & Updates: Email address and any stated preferences. Subscription is strictly opt-in.

2.3 Communications Metadata

2.3.1 Transactional Records: Logs of communications (timestamps, subject lines, response records) used for record-keeping, follow-up, or dispute resolution.

2.3.2 Analytics Related to Digital Communications: Engagement metrics (e.g., number of clicks, views, responses) and user behavior (e.g., time spent on a page, pages visited, search queries).

2.4 Usage & Technical Data (if applicable)

2.4.1 If you access any digital document repository or download informational brochures from a portal, we may collect aggregated, anonymized usage data (e.g., number of downloads). Individual usage data is not tied to personal identifiers except as needed to track consent for downloads of protected documents.

3. Legal Basis for Processing

3.1 Consent: For processing inquiry/contact data and subscription data. You provide consent by submitting information or opting in. You may withdraw consent at any time.

3.2 Legitimate Interests: For maintaining records of communications, improving our informational materials, and securing our systems, balanced against your privacy rights.

3.3 Pre-Contractual Necessity: Processing contacted data to prepare and deliver quotes or proposals. Although there is no direct ordering portal, we respond to inquiries may lead to contractual engagement.

3.4 Legal Compliance: Retaining records to satisfy legal obligations (e.g., tax, audit, regulatory requirements) or responding to lawful requests from authorities.

4. How We Use Your Data

4.1 Responding to Inquiries & Preparing Proposals: Use contact and inquiry data to respond to inquiries or prepare proposals.

4.2 Communications & Relationship Management: Send responses, follow-ups, clarifications, and, if consented, newsletters or updates about new capabilities, case studies, or technical advances. Manage preferences, record communications, and resolve disputes.

4.3 Improving Services: Analyze aggregated, anonymized insights (e.g., common usage patterns) to improve our services.

4.4 Record-Keeping & Compliance: Maintain communication logs for dispute resolution and legal compliance.

4.5 Security & Fraud Prevention: Monitor for suspicious activities related to our services.

5. Data Retention

5.1 Inquiry & Contact Records: Retained for a period adequate to address your inquiry or prepare a proposal.

5.2 Subscription Records: Retained for the duration of subscription plus a reasonable grace period.

5.3 Analytics & Aggregated Data: Aggregated metrics may be stored for a reasonable period. Raw logs or detailed analytics tied to specific individuals are retained only as long as necessary (e.g., 6–12 months) and then deleted or archived.

5.4 After retention periods, personal data is securely deleted or irreversibly destroyed.

6. Data Subject Rights

6.1 Under the DPDP Act, you have rights to Access & Portability, Correction & Erasure, and Restriction of Processing. You can exercise these rights by contacting our Grievance Officer. We will verify your identity and respond to your request within statutory timelines.

7. Consent & Preference Management

7.1 Opt-In Mechanisms: Any marketing or newsletter communications require your consent. You may withdraw consent at any time.

7.2 Withdrawal: You can withdraw consent at any time by replying to our Grievance Officer.

7.3 Contact Information: For any inquiries or to exercise your rights, please contact our Grievance Officer.

8. Changes to This Policy

8.1 We may update this policy from time to time. Any changes will be posted here.

8.2 Your continued use of our services after changes indicates your acceptance of the updated policy.

9. Contact for Clarifications

9.1 For any questions regarding this policy, please reach out via our official email address.

9.2 Effective Date: This policy is effective as of June 18, 2025.

10. Privacy Officer

10.1 For inquiries or to exercise your rights, please contact our Grievance Officer.

10.2 Grievance Officer Contact: [Insert contact details]

11. Governing Law & Jurisdiction

11.1 This policy is governed by the laws of [Insert jurisdiction].

11.2 Disputes will be resolved in [Insert jurisdiction].

12. Contact for Clarifications

12.1 For any questions regarding this policy, please reach out via our official email address.

12.2 Effective Date: This policy is effective as of June 18, 2025.

13. Privacy Officer

13.1 For inquiries or to exercise your rights, please contact our Grievance Officer.

13.2 Grievance Officer Contact: [Insert contact details]

14. Governing Law & Jurisdiction

14.1 This policy is governed by the laws of [Insert jurisdiction].

14.2 Disputes will be resolved in [Insert jurisdiction].

15. Contact for Clarifications

15.1 For any questions regarding this policy, please reach out via our official email address.

15.2 Effective Date: This policy is effective as of June 18, 2025.

16. Privacy Officer

16.1 For inquiries or to exercise your rights, please contact our Grievance Officer.

16.2 Grievance Officer Contact: [Insert contact details]

17. Governing Law & Jurisdiction

17.1 This policy is governed by the laws of [Insert jurisdiction].

17.2 Disputes will be resolved in [Insert jurisdiction].